At Monevo Limited, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.
Who are we?
Monevo is a registered Trading Name of Monevo Limited which is an Appointed Representative of Quint Group Limited, and is entered on the Financial Services Register under reference number: 723672. Quint Group Limited is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number: 669450. Monevo Limited is registered in England and Wales (company number 06511345), Glasshouse, Alderley Park, Nether Alderley, Cheshire, SK10 4ZE.
Monevo is a Data Controller and is responsible for the personal data we collect about you. We are Licenced by the Information Commissioner’s Office (registration number Z1498441).
We have appointed a Data Protection Officer whose contact information can be found here.
If you do not provide personal information, we will not be able to provide our services to you trying to find you a credit product.
What information do we collect from you and where do we get it from?
We collect information about you:
- When you apply for a credit product via our application form or you are introduced to us or your application is provided to us by one of our Partners (who, for example, operate their own website).
- Our Credit Providers, and on occasion our Partners, will provide information related to the service they provide, for example they will give us information about what policy or product you purchased and when.
- We collect personal information about you from Credit Reference Agencies.
- We record information when you submit a form in order to download any whitepaper or other marketing materials either directly from the website or accessed via a third-party website or social media platform.
- We collect information when you voluntarily provide feedback via our contact form and by email or telephone.
- Website usage information is collected using cookies and further information can be found here.
The type of personal information we collect from you and about you includes, but is not limited to, your: name, current and previous addresses, residential status, date of birth, email address, telephone numbers (home, mobile, work), employment status, income details, bank account and sort code, CRA data, IP address, device type and loan outcome data.
We do not collect any personal information from children, or about children, nor do we collect sensitive or special category data
How do you keep my information secure?
Your security and privacy comes first in everything we do; if your data is not secure then it’s not private. We utilise the most advanced security infrastructure and measures to ensure your data is private whilst in transit and at rest. If we share your information to any third parties, we will only do so if they provide the necessary assurances that they maintain the same levels of security and privacy as ourselves.
What do we use your information for?
| What we use your personal information for | Further detail | Lawful basis we rely upon |
| Process your application and to take steps to introduce you to a Credit Provider, broker or alternative solution provider, according to your request (our Services). | Enable us to provide your information to Credit Provider, other brokers or alternative solution providers.Validate your identity.Access your credit history.Enable one of our credit providers, brokers, or alternative solutions providers to call you regarding your application.Help us to find you the most appropriate product(s).Confirm that you can afford the selected product(s).Confirm whether you were accepted for a product following our introduction to a Credit Provider, other broker or an alternative solution provider. | It is necessary to perform the contract that we have in place with you to provide our Services (for example where you have accepted our terms and conditions). Necessary for the legitimate interest of providing our Services that you have requested when applying for a credit product. |
| To improve our business and develop and improve the ways we serve our customers. | Extract certain information for the purpose of generating statistics for our own internal purposes (including credit and/or behaviour scoring, and market product analysis).Develop and manage products and services to meet your needs.Determine your eligibility for different products and services that may be of interest to you.Update our website to better meet your needs in the future. | Necessary for the legitimate interest of improving and developing our business and the products and services we provide to customers. |
| To develop and carry out marketing activities | To develop products, services and business opportunities and deciding whether they may be of interest to you.Sending you marketing about products and services that we feel may be of interest to you. | Consent (e.g. when you have opted in to receive marketing by email or SMS from us). Legitimate interest of developing our business and to send you marketing about products and services which we think may be of interest. |
| To manage risk, prevent crime and to comply with all our legal and regulatory obligations | Detect, prevent and investigate actual and potential fraud and related activities such as money laundering.To respond to any requests for information from our regulators (e.g. the FCA).To respond to complaints and try and resolve them with our customers. | Necessary for the legitimate interest of protecting our business, complying with the rules and regulations that apply to us and detecting and dealing with crime. To comply with our legal obligations |
| Sharing your information with other companies | See further detail below. | Legitimate interest of developing our business and the legitimate interest of the other companies we share data with (see further detail below). |
Who might we share your information with to provide our services?
To enable us to find you the most appropriate product, to complete our Services and to run our business, we will need to share your information with the following third parties, operating as data controllers or data processors:
Who we might share your information with for other uses?
We may also share your personal information for commercial gain with carefully selected reputable organisations acting as either controllers or processors either direct or via one of the companies in our Group. These organisations may have a relationship with you, or it may be used where they have a lawful reason.
You have a legal right to object to your information being shared with these third parties for the purposes set out below. You can request such action by using our contact details here.
These third parties may use your personal data for the following purposes:
| Purpose | Examples | Lawful Basis |
| Tracing, verification and validation of identity | The tracing of individuals for the purpose of debt collection, national security, crime prevention and detection, fraud prevention and anti-money laundering processes and asset reunification. Checking of identities. Age verification and authentication services. Individual reference or lookup services. Know your Customer due diligence services | Legitimate interest of:developing ours and the third parties’ business; tracing and verifying an individual for the various uses set out in the examples. |
| Credit and risk management | To assist a Bank or other financial institution you have a relationship with in enhancing and validating the data and information they hold about you (for example to detect fraud and/or confirm the accuracy of your data or to provide propensity to pay and credit risk reporting). Whilst making an application with Monevo will not affect your credit score, we will share your personal data (including the number of applications made and the outcome) with finance providers (e.g. lenders, credit card providers) whether direct or via the Credit Reference Agencies which may then be used by them to make more informed credit decisions in the future and validate and enhance the information they hold. | Legitimate interest of:developing ours and the third parties’ business; the third party being able to make informed credit decisions and validate and enhance the information they hold. |
| Affordability | To assist a company you have a relationship with and/or other financial institutions with reporting services that may assist them with ascertaining affordability risk including financial vulnerability.To assist companies in discharging their legal and regulatory obligations around affordability. | Legitimate Interest of:1. developing ours and the third parties’ business; 2. the third party being able to make informed credit decisions in respect of a customer’s affordability criteria and discharge their regulatory obligations in respect of the same |
| Identification of Vulnerability | To assist companies in discharging their legal and regulatory obligations around both general and financial vulnerability, obligations can vary dependant on sector.Examples include: assisting gaming companies in complying with responsible gaming legislation to identify customers who may fall into the definition of a vulnerable customer and financial institutions in respect of the FCA definition of a vulnerable person. | Legitimate interest of: developing ours and the third parties’ business;the third party being able to make informed decisions with regard to a consumer’s vulnerability. |
You can find out how Infinian uses your personal information by reading their privacy policy – https://www.infinian.com/products-policy
We identify below the third parties who Infinian has arrangements with and to whom your personal information is disclosed unless you object. You can find out more about how these third parties use your personal information by reading their privacy policy – links provided below.
Crediva – https://crediva.co.uk/processing-notice/
Datatrac – https://www.datatrac.co.uk/privacy-policy
Data on demand – https://dataondemand.co.uk/personal-data-privacy-notice/
GB Group – https://www.gbgplc.com/en/legal-and-regulatory/products-services-privacy-policy/
LexisNexis Risk Solutions – https://risk.lexisnexis.com/corporate/privacy-policy
Newday Cards – https://www.newday.co.uk/site-services/privacy-policy/
Perch group – https://www.perchgroup.co.uk
Transunion – Transunion https://www.transunion.co.uk/legal/privacy-centre/pc-bureau
We may also need to share your information if we decide to sell, transfer, or merge parts of our business. If this happens, we may share your data with other parties involved but only if they agree to keep your data safe and private.
Will you send me any marketing?
We may send you direct marketing communication by email or SMS in relation to your credit products application results but only if you have given us your explicit consent, and only via the channels you have agreed.
You can still request that this communication is stopped using the contact details here.
We will make searches about you at credit reference agencies who will supply us with credit information, as well as information from the Electoral Register. The agencies will record details of the search whether or not this application proceeds. We may use credit-scoring methods to assess this application and to verify your identity. Credit searches and other information which is provided to us and/or the credit reference agencies, about you and those with whom you are linked financially may be used by Monevo and other companies if credit decisions are made about you, or other members of your household. This information may also be used for debt tracing and the prevention of money laundering as well as the management of your account.
Information held about you by the Credit Reference Agencies may be linked to records relating to your partner. For the purposes of this application, you and your partner are financially independent and you request that your application be assessed without reference to any “associated” records, although you recognise that this may adversely affect the outcome of your application. You believe that there is no information relating to your partner that is likely to affect our willingness to offer financial services to you. You authorise us to check the validity of this declaration with credit reference agencies and if we discover any associated records, which would affect the accuracy of this declaration we may decide not to proceed with the application on this basis. We may periodically check and update your credit profile to provide you with up to date, relevant offers. This will not impact your credit score, credit worthiness or your ability to obtain credit.
Your personal information is stored on our secure servers in the UK. As part of our Services, your personal data may be accessed in the European Union, in this case, your personal data is protected by the European data protection standards.
As part of our Services, the information which you provide to us may be transferred to countries outside the European Economic Area (EEA). For example, we have staff who work for us operating in South Africa. We also use a third party processor who is based in China. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing.
If we transfer your information outside of the UK in this way, we will take steps to ensure that appropriate security measures and safeguards are implemented with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. For example, we have put in place a contract with our third party processor that means they must protect it to the same standards as the UK GDPR. Please contact us should you wish further information in respect of international transfer of personal data.
How long do we keep hold of your information?
The amount of time we hold your information depends on the reason it was provided. Your data will not be kept indefinitely and will only be kept for as long as is required for legitimate business reasons (for example to provide you with our Services or for the other reasons we explained above) and in order for us to comply with our legal and regulatory obligations.
The personal information we receive when you make an application (whether on our website or which comes to us via one of the websites of our affiliates) is kept for a minimum of six years, which will commence at the end of the relationship. We are required to do so to ensure that if any disputes or complaints are raised, we have your information to enable us to address the complaints or disputes.
If you request that we do not contact you for advertising and marketing reasons, we will need to keep your information as this would reflect your preferences.
To request details relating to your personal data retention, please use the contact details here.
How can I access the information you hold about me?
You will be able to access the records we hold about you upon request. We will not charge a fee to provide this information, unless the request is manifestly unfounded or excessive. If you require further copies a fee may apply. To request access to your information please contact compliance@monevo.com.
You have the following rights regarding the processing of your personal data, given to you through legislation:
The right to be informed
You have a right to be informed about how your personal data is processed in a concise, transparent, intelligible and easily accessible manner, written in clear and plain language, that is free of charge. This is the purpose of this Privacy Policy.
The right of access
You have the right to obtain confirmation that your data is being processed and to have access to that personal data. You can request this using the contact details here.
The right to rectification
You have the right to have your personal data rectified if it is incorrect or incomplete and we must notify any third parties that we have shared your data to do the same. You can request this using the contact details here.
The right to erasure
You have a “right to be forgotten”, or to have your personal data erased and to prevent processing. The right is not absolute and in certain circumstances this may not be possible (for example where we have to keep your personal data for legal or regulatory reasons). We must notify any third parties that have been shared your data of your request. You can request this using the contact details here.
The right to restrict processing
You have the right to ‘block’ or suppress the processing of your personal data. This does not stop the storing of your personal data, as it may be required to restrict processing in the future. We must notify any third parties that have shared your data of your request. You can request this using the contact details here.
The right to data portability
You have the right to obtain and reuse your personal data for your own purposes across different services in a safe and secure way, without hindrance to usability. You can request this using the contact details here.
The right to object
You have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics. You can request this using contact details here.
Rights in relation to automated decision making and profiling
You have a right to object to automated decision making, to express your point of view, ask for human intervention, and to be provided with an explanation of the decision with your option to challenge it. You can request this using the contact details here.
The right to withdraw consent
If you have given us explicit consent to process your personal data you have a right to withdraw that consent at any time, including but not limited to the removal of consent to be contacted for marketing purposes. You can request this using the contact details here.
The right to lodge a complaint with a supervisory authority
You have the right to lodge a complaint with us directly and / or with a supervisory authority. In the UK the relevant authority is the Information Commissioner’s Office (ICO). You can find their contact details here.
Monevo uses cookies to help us analyse the traffic on our site and customer behaviour. Cookies may also be used by our partners to understand marketing and traffic patterns. Whilst visiting our website, any pages you choose to view will download cookies onto your computer. Cookies are a good way of helping us measure and assess our visitors and their own profiles, which then enables us to offer our customers a better service. Although we use cookies as above, we would not store anything that would make you identifiable i.e. passwords or locations, activity relating to finances and also your preferences. We also use customer information in order to help us to see how effective our website is, and also to highlight any improvements we may need to make. Please be assured again that this information will not include personal information that can make you identifiable. Most web browsers will automatically accept cookies; however you can change normally your browser settings to prevent automatic acceptance. Please be aware that if you do not accept cookies, Monevo Limited cannot guarantee that our website will perform as well.
For further information on Cookies please see the Cookies Policy.
Changes to this privacy policy
We may make changes to this privacy policy from time to time. You should check this page regularly to see our most up to date policy. We will tell you about any changes to this privacy policy by showing the date of the changes in the “Last updated” section above.
If you have any queries or concerns relating to our privacy policy then please send an email to our Compliance Team at: compliance@monevo.com, or our Data Protection Officer at dpo@monevo.co.uk
Alternatively, you can write to our Compliance Manager or Data Protection Officer at the following address:
Monevo Limited
Glasshouse
Alderley Park
Nether Alderley
Cheshire
SK10 4ZE